FAQs

Can I fill in my ACC forms at the physiotherapy clinic?

Yes, we have the all the relevant paperwork on site and can assist if needed.

What happens at my first visit?

We ask that our patients arrive 10 minutes prior to their scheduled appointment time so that any necessary paperwork can be done without taking up any of your appointment time. On entering the clinic, please report to the reception desk and give all relevant paperwork to the reception staff.

If you don't have a referral and your injury is caused by an accident we can lodge a ACC claim for you. We will ask you to fill in a client questionnaire.

Your physiotherapist will then take you through to a treatment room and the assessment will begin by the asking a series of questions to work out how you hurt yourself and how things are progressing. Following this we will do a physical assessment.

After this physical assessment the physiotherapist will discuss your injury with you, outlining your treatment options and together with you will set some goals for recovery. At all times permission will be asked prior to any treatment given and you will always be given an opportunity to decline any types of treatment you do not feel comfortable with.

Is there any cost for physiotherapy?

If your injury is the result of an accident, there is a small co payment charge for your visit. There may be a charge for materials, e.g. strapping. (If your application for treatment is declined by ACC, we will invoice you for the full treatment costs).

PHYSIOTHERAPY
ACC initial $40.00 (physiotherapy) $20.00 follow-up physiotherapy
Private initial $70.00 (physiotherapy) $55.00 follow-up physiotherapy

HAND THERAPY
ACC Initial $40.00, follow-up (no cost)
Private initial $70.00 (hand therapy) $55.00 follow-up hand therapy

All visitors to New Zealand are covered by ACC, if you have an accident during your stay that causes an injury.

Do I need a referral from a GP for treatment?

No, unless you are claiming ACC for a work related overuse injury, You can complete the ACC forms at your first visit.

How many treatments will I need?

After your first in-depth assessment, your Physiotherapist will develop a treatment plan specific to your needs. Your treatment plan will give an indication of the number of treatments required and a clear time frame to achieving your outcome goals.

What if I need to change or cancel my appointments?

We require a minimum of two hours notification if you need to cancel and/or reschedule an appointment time. This helps us to plan our day and also accept other patients.

What equipment and support products can I purchase through Dee St Physio?

Dee St stocks a range of equipment and support items that can assist in managing discomfort and pain and help in a recovery programme. Your physiotherapist can advise you on what would be the most helpful and give instruction on how to use the item efficiently and effectively. Not all patients require support products. The items Dee St has available include:

braces, cream - 'International Rub', strapping tapes, pillows, lumbar rolls, wheat bags and wrist and hand splints - carpal tunnel, custom fitted thermoplastic splints, exercise putty, 'Formthotics', ice packs and first aid kits.

What times are you open?

Our hours are Monday & Thursday - 8.30am-6.00pm
Tuesday, Wednesday & Friday- 8.30am-5.00pm

Do you need physio?

Anyone who is experiencing pain or movement problems, be it intense or just grumbling, can benefit from physiotherapy Learn more...

ACC Cover Available

If your injury is the result of an accident you may be able to receive ACC funding towards your recovery... learn more

Ask us... call 684 5413

Social-Icons-FacebookThis email address is being protected from spambots. You need JavaScript enabled to view it.

Mon-Thurs: 8.30am-6pm
Tues, Wed & Fri: 8.30am-5pm

   
You are here: Home FAQs